Two pages: everyday tasks, statuses, why something is blocked, the Rack Map, which report to run, and quick fixes. Good to print and keep at the desk.
Something missing right after an update? Close the IMS tab completely and open ims-mercy.com again — especially on a phone.
A menu item is missing? It is hidden by your role. Ask Tim if you need more access.
Data looks wrong? Note the serial and what you expected, and raise it with Tim. Don't work around it by receiving a device twice.